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Ordering Support
[Order From Nexbiotek]
Our website allows you to place orders online, find and order the products you need quickly and easily. To place an order on our website, you must first Register or Sign-in from our homepage at nexbiotek.com and fill in the appropriate information. Once you have everything you need in your cart, simply checkout by following the instructions online.
You can also email you order to us : support.nexbiotek@novascopedx.com Please be sure to include your billing address, shipping address, contact information (phone number, fax number, e-mail address), payment information (credit card number or purchase order number), and order details (Product name/website address and quantity).
[Order via distributors]
In Taiwan, you are also able to purchase our products through our distributing partners. We are always open to suggestions for qualified distributors in new areas. If you wish to become a distributor or would like to recommend a distributor in your area please contact us at support.nexbiotek@novascopedx.com.
Our website allows you to place orders online, find and order the products you need quickly and easily. To place an order on our website, you must first Register or Sign-in from our homepage at nexbiotek.com and fill in the appropriate information. Once you have everything you need in your cart, simply checkout by following the instructions online.
You can also email you order to us : support.nexbiotek@novascopedx.com Please be sure to include your billing address, shipping address, contact information (phone number, fax number, e-mail address), payment information (credit card number or purchase order number), and order details (Product name/website address and quantity).
[Order via distributors]
In Taiwan, you are also able to purchase our products through our distributing partners. We are always open to suggestions for qualified distributors in new areas. If you wish to become a distributor or would like to recommend a distributor in your area please contact us at support.nexbiotek@novascopedx.com.
Please contact us at support.nexbiotek@novascopedx.com.
If you need a quote, contact us at support.nexbiotek@novascopedx.com.
Non-Taiwan customers can choose Paypal to settle the bill. Please note that the payment will be based on the amount in New Taiwan Dollars (TWD), which means your bank may charge you overseas transaction fees/handling fee. Taiwanese users can settle the bill through remittance, or you can contact us directly for the quotation process.
If you have any other payment options or business inquiries, please feel free to contact us.
If you have any other payment options or business inquiries, please feel free to contact us.
Once your order is placed, we will send you a confirmation e-mail within one business day.
If you do not receive a confirmation email within one business day, please contact our team at support.nexbiotek@novascopedx.com. to be sure we have received your order.
If you do not receive a confirmation email within one business day, please contact our team at support.nexbiotek@novascopedx.com. to be sure we have received your order.
The product page will automatically indicate whether the item is in stock. If you have a request for a product that is in production, please feel free to reach out to us, and we will do our best to assist you..
In most cases, we can ship to anywhere in the world. Currently on the official website you can directly purchase our products shipped to Australia / Brazil / Canada / China / France / Germany / Hong Kong / India / Japan / Malaysia / Nigeria / Singapore / South Africa / Taiwan / Thailand / United Arab Emirates / United Kingdom / U.S. , if you want to ship to other countries, please contact us via email, and we will help you with the ordering process.
Get live updates on the status of your order and its expected delivery time from your account.
Customers who place orders through our website can enhance their shopping experience by logging in as members. In the member center, you’ll find all your order-related information, allowing you to easily track your order status, shipping details, and receipts.
Nexbiotek places great importance on product quality. If the product does not perform as described in the manual, or if you receive the wrong item, please contact us immediately and keep the product in its original packaging. If you placed your order through an agent, please reach out to your agent directly.
Please do not initiate a return without contacting Nexbiotek first. We will respond promptly to ensure your consumer rights are protected.
Please do not initiate a return without contacting Nexbiotek first. We will respond promptly to ensure your consumer rights are protected.